Refund & Return Policy

Refund & Return Policy

At Anymood, we strive to ensure that every piece you choose resonates with your spirit. We understand that sometimes a piece may not feel like the perfect fit, and we are here to guide you through our return process.

1. Eligibility for Returns

We offer a 7-day return window for eligible items, starting from the day you receive your package. To be eligible for a return:

• Items must be in their original, unworn, and unblemished condition.

• Items must include all original packaging and tags.

2. Non-Refundable Items

Due to the unique and personal nature of our custom/bespoke pieces, these items are meticulously crafted specifically for you. Therefore, customized jewelry cannot be returned or exchanged unless there is a verifiable manufacturing defect.

3. Shipping Costs for Returns

We believe in transparency. For all eligible returns, please note that the shipping costs for returning the item are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot be held liable for items that do not reach our studio.

4. The Refund Process

Once your return is received and inspected by our team:

• We will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed promptly. The credit will be applied to your original method of payment within a standard business cycle.

5. How to Initiate a Return

If you wish to initiate a return, please reach out to us at linalyssa644@gmail.com with your order number and the reason for your request. Our team will provide you with the necessary return instructions.